Highrise for
Customer Success

Level up communication and problem-solving skills to enhance relationships with your customers and your team, driving growth for others – and yourself.

Apply today

Program overview

Your job is about making sure your customers are successful.
Drive that same success for yourself.

You’re the company’s representative to customers, cultivating new relationships while maintaining long-standing ones.

You’re an integral part of the revenue process and know exactly how to collaborate with customers to solve problems and ensure success.

But do you know how to leverage these same skills for yourself?

That’s where Highrise comes in.

We want to help you reposition your customer success skills so you can use them not just with your customers,
but to enhance your impact in the workplace, too. 

Skills like negotiation, feedback, navigating difficult conversations,
and even small talk are all part of the package you use to drive customer success.

And they are the same skills you can draw on with your colleagues, your manager, and even upper management.

You’ll be better prepared to proactively streamline customer processes, collaborate cross-functionally,
and represent your value and impact to your team and beyond.

We're here for these career paths and other customer success professionals seeking to accelerate their own growth  
through long-term relationships.

Onboarding Managers


Creating new relationships with customers.

Customer Success Managers

 Building long-term customer relationships.

Directors of Customer Success

Developing strategies for growth & retention.

Implementation Managers

 
Building processes that enable customer success.

Key outcomes

Highrise helps you improve important skills and reach your goals.

Our signature cohort-based learning experience combines group leadership coaching with professional development workshops, helping you leverage your leadership skills and optimize your mindset, leading to increased efficiency and accelerated growth for your team, your customers, and yourself.

Enhanced communication and problem-solving skills that drive growth for everyone.
· Level up your communication skills for deeper relationships with your clients & teams.
· Work collaboratively to amplify your impact and communicate this to your team lead & upper management.
Turn new customer relationships into long-term collaborations with smooth onboarding and retention strategies.
· Make every part of the customer experience seamless and rewarding – for everyone.
· Translate customer needs into solutions that add value to your role.
Leverage your customer success skills into representing yourself in interviews, reviews, and job negotiations.
· Prepare for advancement conversations using effective strategies that showcase your value and impact.
· Practice for communication scenarios with peers and our team of experts.
Rely on our exclusive community to help you as a customer success leader.
· Network with professionals from different companies to see what they do to maximize customer satisfaction and drive their own growth.
· Learn with like-minded peers who will broaden your perspective and support your journey.
Leverage customer success skills for your career growth.
Join a group like-minded professionals, learn how to lead with influence, and drive results for yourself and your team.
Customer Success
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What do they think about the program?

Testimonials from former and current members.

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Posted
Date
Paola is the Head of Customer Engagement at Unit21, a startup that helps businesses monitor fraudulent activities. Prior to Unit21, Paola was a Customer Success Manager and also previously worked at the United Nations and World Bank. She has two graduate degrees, including a master’s from Harvard’s Kennedy School of Public Policy.
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Posted
Date
Paola is the Head of Customer Engagement at Unit21, a startup that helps businesses monitor fraudulent activities. Prior to Unit21, Paola was a Customer Success Manager and also previously worked at the United Nations and World Bank. She has two graduate degrees, including a master’s from Harvard’s Kennedy School of Public Policy.
Pooja R.
Posted
October 5, 2023
“I stepped into my first leadership role and knew I couldn’t do it all on my own. With Highrise, I learned more about myself and my skill sets, diving deeper into those than I ever had before. I became a more effective leader and received a promotion during my time with Highrise. I can’t thank Andrew and the team enough for the support!”
Paola C.
Posted
October 5, 2023
"Highrise helped equip me with different tools I can continue pulling from. And beyond just the coaching, Highrise starts to create that network that you can keep in the future. I know people across different industries and if I wanted to know something about that industry or about their experience, I could go to them.”

Want to learn more?

Submit your email and we'll send you our full set of case studies to help you better understand the outcomes that team members from Airtable, Meta, and Stripe have experienced with Highrise.

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From our Syllabus

A Comprehensive Program for  Professional Development &Personal Growth

The Highrise Leadership Development Program includes research-backed strategies to improve self-awareness, enhance relationships in all parts of your life, and amplify your impact. We also include the tactical skills development and networking you need to reach the next level.

Positive Intelligence
Use Positive Intelligence to enhance relationships with your customers and your team.


Use the theory of Positive Intelligence, developed by Shirzad Chamine at Stanford University, to develop strategies for redirecting your mindset to maximize your growth potential and your impact.

  • Nurture long-term relationships while growing your cross-functional network.

  • Leverage your mindset to connect more deeply & empathize with others.

  • Leading to: deeper relationships and collaborations that amplify your impact.

Harness Your Sage
Disrupt your saboteurs by focusing on and leading from your values.


Building on your positive intelligence, connect to your values and learn to act in accordance with your future self.

  • Learn how to redirect your mindset when you hold yourself back from meeting your potential.

  • Practice taking important steps outside of your comfort zone to accelerate your growth.

  • Leading to: broadening your perspective and engaging strategic thinking to create solutions, prevent problems, and showcase your value.

Workshops & Events
Tactical skills workshops and practice space for skills development.


Highrise has a full component of workshops and members-only events to drive personal growth and professional development. Come to as many as you like; we run 20-40 every month.

  • Elevate your communication skills with safe spaces to practice giving feedback, navigating difficult conversations, and enhancing 1:1s.

  • Implement time-tested negotiation strategies that help everyone feel like they’ve won.

  • Leading to: exceeding goals for your customers, your team, and yourself.

The Highrise Community
Rely on the Highrise community to broaden your perspective & hold you accountable.


Exclusive access to our community of growth-minded, cross-functional professionals from diverse companies and backgrounds.

  • Practice for negotiations or presentations with our community and team of experts.

  • Network with customer success professionals from other companies to see how they’re turning problems into opportunities.

  • Leading to: strategically positioning yourself to advance as you create opportunities for your customers and your team.

Need some references ?

Our coaches have worked with some of the very best companies around.

Jennifer Daniels

Founding Principal Coach
Who is
Jennifer
?
Jennifer Daniels (PCC, CPCC) is Highrise's Principal Coach. A former executive at GE, she teaches Entrepreneurship at Georgia State and is president of Flying Laboratories®, a growth strategy consulting and executive leadership development company.
Their role at Highrise
At Highrise, Jen is responsible for curriculum development, coach training, and developing Highrise members into leaders.
References:

What now?

Let’s see what the next steps are to join Highrise’s program
Connect
Application
Review
Touchbase
Onboard
Application
Book a complimentary Discovery Call to discuss your goals and the details of our program. You can even fill out an application on that call.
Connect & Review
You’ll have a chance to ask a Highrise member any questions you might have about their experience while we review your application.
Touchbase
If accepted, you’ll talk to one of our member success managers, who will explain how the onboarding process works and answer any questions.
Onboarding
Meet with your member success manager to learn everything you need to know to get the most out of Highrise right from Day 1.

Any questions?

How are your coaches selected?
How do I get this paid for by my employer?
How long is the program? When is the enrollment period?
Does group leadership development work better than 1:1 coaching?
How long has Highrise been around? What’s the difference between Highrise & other professional developing and coaching resources?
Level up your skills to make your mark.
Join a group like-minded professionals, learn how to lead with influence, and drive results for yourself and your team.
Customer Success
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